Terms and Conditions

1. Services

Hookmatic provides digital marketing services, website design, automation setup, CRM configuration, messaging infrastructure, and related consulting services. All deliverables, timelines, pricing, and scope of work are defined in writing prior to commencement of services.

Hookmatic reserves the right to modify or enhance service offerings as needed to maintain platform performance, compliance, or operational integrity.

2. Payments and Billing

Clients may be charged a one-time setup fee, recurring monthly subscription fees, and usage-based fees for SMS, email, or other communication services.

Payment methods may be securely stored on client sub-accounts for automatic billing of recurring charges and usage-based fees. All invoices are due as stated. A seven (7) day grace period applies to overdue payments. If payment is not received within this period, Hookmatic reserves the right to suspend or terminate services and system access without further notice.

All setup fees are non-refundable unless otherwise agreed in writing. Monthly and usage-based fees are non-refundable.

3. Revisions and Scope

Each project includes a defined scope and revision allowance as agreed in writing. Requests outside the agreed scope, including additional features, changes, or enhancements, may incur additional charges at Hookmatic’s current rates.

4. Client Responsibilities

Clients are responsible for providing accurate information, timely content, system access, and feedback necessary for service delivery. Hookmatic is not responsible for delays, performance issues, or failures caused by incomplete, inaccurate, or delayed client materials or approvals.

5. Platform Access and Account Control

Access to Hookmatic systems, platforms, and sub-accounts is conditional upon active payment status. Clients who fail to maintain payment obligations may have their access restricted, suspended, or permanently revoked.

Hookmatic reserves the right to immediately suspend or terminate any account that violates these Terms, applicable laws, carrier policies, or messaging compliance requirements.

6. Messaging Compliance and Acceptable Use

Hookmatic configures messaging systems to align with general carrier compliance standards. However, Clients are solely responsible for obtaining proper consent from their contacts and for ensuring that all messaging content, campaigns, and recipient lists comply with applicable laws, regulations, and carrier rules.

Prohibited use includes, but is not limited to:

• Unsolicited or non-consensual messaging

• Spam or deceptive content

• Illegal, misleading, or abusive communications

• Any activity that risks carrier penalties, suspension, or blacklisting

Hookmatic is not responsible for in-person consent collection, off-platform interactions, or client-side misuse of messaging services.

7. Ownership and Intellectual Property

Upon full payment, Clients receive ownership of final deliverables created specifically for them, excluding proprietary systems, templates, workflows, automations, and tools owned by Hookmatic. Hookmatic retains all rights to its underlying technology and methodologies.

Hookmatic may display completed work in portfolios, case studies, or marketing materials unless otherwise agreed in writing.

8. Confidentiality

Both parties agree to maintain the confidentiality of proprietary or sensitive information disclosed during the course of the engagement, except where disclosure is required by law or necessary to provide services.

9. Performance Disclaimer and Limitation of Liability

Hookmatic provides services on a professional and commercially reasonable basis but makes no guarantees regarding results, including but not limited to lead volume, conversions, revenue, deliverability, platform approvals, or carrier acceptance.

To the fullest extent permitted by law, Hookmatic shall not be liable for any indirect, incidental, consequential, or punitive damages, including fines, penalties, account suspensions, or losses arising from Client actions, messaging practices, or regulatory enforcement.

10. Termination

Either party may terminate services with written notice. All fees accrued up to the termination date remain payable. Termination does not relieve the Client of outstanding payment obligations.

11. Governing Law

These Terms and Conditions are governed by the laws of British Columbia, Canada. Any disputes shall be resolved exclusively in the courts of that jurisdiction.

12. Updates

Hookmatic reserves the right to update these Terms and Conditions at any time. Continued use of services constitutes acceptance of the revised terms.