Privacy & Messaging Policy

HOOKMATIC SOLUTIONS INC. (“HookMatic,” “we,” “us,” or “our”) is committed to protecting the privacy of our clients and users and maintaining compliance with application-to-person (A2P) messaging requirements. This Privacy and Messaging Policy explains how we collect, use, store, and protect personal information, as well as how consent-based messaging is conducted.

1. Information We Collect

We may collect the following personal and business information when you interact with our services, website, forms, booking systems, or messaging programs:

• Full name

• Phone number

• Email address

• Business name

• Business address

• Account and sub-account configuration details

• Payment and billing information for recurring services, usage-based SMS and email charges, and monthly subscriptions

Payment information is processed securely through third-party payment processors and is not stored directly on our servers beyond what is required for billing and compliance purposes.

2. How We Use Information

Collected information may be used to:

• Provide and manage services

• Create and maintain client accounts and sub-accounts

• Send appointment confirmations, reminders, transactional alerts, follow ups, and service notifications

• Deliver promotional or informational messages only after explicit user consent has been provided

• Process payments and recurring billing

• Maintain compliance with legal, regulatory, and carrier requirements

3. Consent to Receive Messages

By submitting your information through our website forms, booking calendars, keyword-based SMS opt-ins, or other explicit consent mechanisms, you agree to receive SMS and email communications from HookMatic.

Message types may include:

• Transactional and service-related notifications

• Appointment reminders and confirmations

• Follow up communications

• Promotional or marketing messages, where consent has been explicitly granted

Message frequency may vary. Consent is not a condition of purchase.

4. Opt-In Requirements

All messaging programs operated by HookMatic follow explicit opt-in standards. Users must knowingly and affirmatively consent before receiving SMS or email communications. This consent may be collected through:

• Website or embedded forms with an unchecked consent checkbox

• Booking or scheduling systems

• Keyword-initiated SMS opt-ins where the user initiates the interaction

We do not send unsolicited messages.

5. Opt-Out and Help

You may opt out of SMS communications at any time by replying STOP, UNSUBSCRIBE, or CANCEL to any message.
For assistance, reply HELP or contact us at [email protected].

Opt-out requests are processed immediately and permanently unless re-consent is provided.

6. Data Sharing and Disclosure

We do not sell, rent, or trade personal information.

Information may be shared only with trusted service providers, including SMS platforms, email service providers, CRM systems, and payment processors, strictly for the purpose of delivering services and maintaining compliance. All partners are required to adhere to confidentiality and data protection standards.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, misuse, or disclosure. Access to sensitive data is limited to authorized personnel only.

8. Geographic Scope

Our services and messaging programs may be used by individuals and businesses located in Canada and the United States. Messaging practices are designed to comply with applicable carrier requirements in both regions.

9. Policy Updates

We may update this Privacy and Messaging Policy periodically to reflect operational, legal, or regulatory changes. Updates will be posted on this page with a revised effective date.

10. Contact Information

If you have any questions regarding this Privacy and Messaging Policy or our data practices, please contact:

HOOKMATIC SOLUTIONS INC.
Email: [email protected]
Address: Contact us for address details